London, UK, 25 September 2018: Blackbox and GoMedia are today announcing a partnership to develop a range of passenger Information services for the UK rail industry. Utilising the latest technology, these services will help make the promise of a connected journey a reality.
Blackbox and GoMedia share a vision to take highly relevant information about the actual journey the passenger is on and deliver it to them seamlessly. In a connected world this kind of high quality, up-to-date information has come to be expected by consumers.
The partnership unites the companies’ core strengths to offer dramatic improvements to the passengers' experience, however they wish to be informed. This could be via fixed screens and audio
messages for a reliable snapshot of the current journey, or their own mobile device for more detailed information or to explore onward travel options by train, bus, taxi and more.
The first service will launch on a major UK train line in Q1 2019.
Matt Seaman, CEO at GoMedia explains: “This partnership is a natural evolution for GoMedia. We’ve been offering high quality video content to rail passengers for three years and now we can give them the reassurance and control that comes with easy-to-access travel information which is both relevant and accurate.
Today’s passenger is demanding ever more personalised experiences and information. By bringing together Blackbox’s expertise in delivering up-to-the second information to trains with our own experience in creating highly valued infotainment services for passengers we can now offer tailored services that empower rail users.”
Gavin Russell, Managing Director of Blackbox adds “Working in partnership with GoMedia makes a great leap forward in bringing our single source of truth philosophy to benefit the travelling passenger. It puts the same real-time information used by train operators into the hands of their customers, and that means faster, smarter decisions at every step of their journey.”
As well as the new partnership with Blackbox, GoMedia provides rail customers with films, TV shows, news and magazines via passenger’s own devices, utilising the rail operators complimentary Wi-Fi. Its customers include Virgin Trains, Eurostar, National Express coaches, FirstGroup, c2c Rail and Abellio.
Since starting in 2014, Blackbox has built its reputation as the most innovative provider of customer information systems in the UK rail market. Now working with almost all rail operator owning groups, its cloud based platform enables operators to update passenger information more quickly and more easily than ever before.
GoMedia creates award-winning infotainment platforms for rail, coach and transport companies, including Eurostar, Virgin Trains, National Express, c2c and TransPennine Express. The company’s technology is proven to increase customer satisfaction and helps monetise operators’ existing onboard Wi-Fi infrastructure revolutionising passenger experiences, through world-class
entertainment, information and advertising content that is hosted onboard and delivered to passengers’ own mobile devices.
GoMedia provides services to deliver its award-winning infotainment platform with content from: major studios (such as Universal Pictures and Warner Bros), catch-up TV from ITV, on-demand
entertainment from NOW TV and HayU, popular box sets and original series, games, digital newspapers and magazines.
GoMedia is integrating intelligent personalised passenger information into its app and browser propositions, delivering on the connected journey promise.
For more information, visit www.gomedia.io.
Blackbox is the leading provider of cloud-based customer information systems in the UK rail market. Providing end-to-end systems, from the rail operator’s control room to information screens on platforms and trains, Blackbox’s Control Tower platform stitches together the myriad systems that keep our trains running. Using its design-led approach, Blackbox focuses on ease-of-use and reducing workload so operators can put all their attention on keeping passengers informed with real-time information.