28 July 2020, London: Passengers travelling onboard Avanti West Coast trains will now have access to personalised journey information through the operator’s complimentary infotainment platform, provided by GoMedia.
The new offering – known as Track my Train – provides users with up-to-date news regarding their journey, such as accurate arrival and departure times and platform numbers and offers the passenger the opportunity to feedback on the serviced via a survey link.
Bob Powell, Customer Proposition Director at Avanti West Coast, said: “We know how important it is for our customers to stay informed during their journey and Track My Train helps to do just that. This new service makes it easier for customers to follow their train’s progress while onboard, by providing concise and reliable information, tailored to journeys in real-time, at the tap of a screen.
“It has been great to work with GoMedia to develop this technology and we’re excited to offer it as part of our latest initiative to enhance the overall experience when travelling with us.”
Track my Train is reached via the Avanti Wi-Fi “Onboard hub” Portal straight to passengers’ personal devices. On the same platform, via the menu users can access Avanti Media and watch Hollywood films such as ‘Aquaman’ and ‘Deadpool 2’, TV shows such as ‘Modern Family’ and ‘Friends’, and read more than 22 popular magazines and newspapers, while enjoying gaming and children’s content.
Roger Matthews, managing director at GoMedia, adds: “Providing passengers with real-time information about their individual route, including connections and stations, creates a truly personalised experience, giving users control over their entire journey, door-to-door. This is now more important than ever with changing restrictions on the way we use public transport”