Services
Case studies
Arming passengers with personalised information about their current and onward journey empowers and reassures them. Accessible directly from their connected devices up to date information makes for a more enjoyable journey – increasing customer satisfaction.
Send alerts and updates directly relating to that journey and onboard situation and share notification of upcoming engineering works on that particular route.
The passenger is a tap away from seeing how their journey is progressing with estimated arrival times along the route. There’s no need to search - it’s automatically available within the web or app experience.
By tapping the stop they are changing or alighting at along the route passengers can call up live departures by rail, bus, tram, air or tube, book a taxi or find out about local events and attractions.
Enabling easy onward travel or keeping passengers informed about delays gives them a degree of control and reassurance. Though never good news, if passengers know why delays are happening they are more understanding and less anxious.
In a fragmented transport network, being seen to be keeping your passengers informed and own the conversation under your branding is valuable. While passengers are experiencing your service you can, and should, be controlling the message.
Consistent, reliable information allows staff to focus on their roles – particularly valuable in times of cancellations and delays
GoMedia offers a managed service that covers everything end to end.
We work with you to identify the most appropriate information services and how to present them based on the needs of your business, the specifics of your network and your passengers.
