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Actionable feedback

Actionable, real-time passenger feedback with sentiment analysis
Take a look at our Vision actionable feedback product overview and find out more about what we offer

The power of GoMedia Vision

Giving Public Transport companies the power to understand their customers through live feedback through Vision. It captures live feedback and passes this through GoMedia’s Passenger Information Engine and Sentiment Analysis tools out putting Realtime, Actionable and relevant feedback.
Actionable feedback
Passenger information
GoMedia attaches the specific journey information behind every individual piece of feedback. This gives operators the opportunity to analyse feedback by type of train, journey time, journey direction, service, or any other metric it has in mind.
Connect with your passengers whilst they are travelling on your network. Get feedback instantly and be able to act on it immediately, we can even implement a two-way conversation with passengers whilst they are still on board.
Sentiment analysis
We can automatically analyse free text feedback, group into themes and sentiment based on our powerful AI sentiment analysis tool. We can even work with you to identify and categorise the severity of potential issues raising them to the attention of the relevant personal.

The benefits

Boost customer satisfaction

Stay connected and ask customers for their feedback when it is relevant during their journey. Communicate with them directly and get actionable feedback to improve customer satisfaction.

Reduced customer service costs

Get social media feeds and free form text analysed automatically through our sentiment analysis tool. This will save your customer service team time and give them better insight about trends.

Maximise existing technology investments

GoMedia’s solution is a software service and requires no additional hardware delivering customer-facing services via existing technology you have invested in.

Drives passenger journey growth

A number of our operator have proven that partnering with GoMedia increases the number of passenger journeys through increased satisfaction.
Flixbus survey

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