Boost customer satisfaction
Stay connected and ask customers for their feedback when it is relevant during their journey. Communicate with them directly and get actionable feedback to improve customer satisfaction.
Reduced customer service costs
Get social media feeds and free form text analysed automatically through our sentiment analysis tool. This will save your customer service team time and give them better insight about trends.
Maximise existing technology investments
GoMedia’s solution is a software service and requires no additional hardware delivering customer-facing services via existing technology you have invested in.
Drives passenger journey growth
A number of our operator have proven that partnering with GoMedia increases the number of passenger journeys through increased satisfaction.